ACH Payment Alerts - Marking payment as 'Canceled'

ACH Payment Alerts should be marked as 'canceled' within the Alert Queue for  invoices manually paid from the account. If the alert is not marked as 'canceled', the ACH automated process will continue to throw an alert for the payment on that invoice since it was not paid via the automated process.

Steps:

1. emPower Home > Payments (ACH)
2. Select an alert row with the error: More than one invoice was returned cannot process payment
3. Click ‘Edit profile’
4. Note the invoice numbers in the error message at the top of the page
5. Confirm the invoice numbers noted are paid in full
6. Select ‘Canceled’ in the Actions drop down list for each row
7. Click the 'Save queue' button at the top right and you will be re-directed to the queue to work the next alert